GRIEVANCE REDRESSAL FRAMEWORK
Rupitol Finance Private Limited believes that excellence in customer service is the most important tool for sustained business growth. Therefore, the company follows a philosophy of providing resolution of the customers’ complaint/grievance in a manner that effectively resolves the complaint to customer’s satisfaction.
Customers who wish to provide feedback or send in their complaint can use the following channels available with the company to lodge their complaints. The details are as follows :
A. REGISTRATION OF COMPLAINTS:
The customers are requested to necessarily provide Loan Account Number, Loan type & details of Grievance/ Query/ feedback along with phone no. & e-mail ID at the time of lodging their issue with the Company.
| LEVEL | Particulars |
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LEVEL - 1 : Toll-free Number for Customer Query
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Tel no:- +918955972055
(Monday to Saturday (except on national holidays) between 10:00 a.m to 06:00 p.m)
Email:- contact@rupitol.com
Address: #15, 3rd Floor, Bhatt Ji ki Bari, Opp American Hospital, Udaipur, Rajasthan- 313001
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LEVEL - 2 : Grievance Redressal Officer
(if complaint is not resolved within 20 Working days from level 1 he can compliant at Level 2))
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Mr. Anand Purbiya
(Grievance Redressal Officer)
Tel no:- +918003199110
(Monday to Saturday (except on national holidays) between 10:00 a.m to 06:00 p.m)
Email:- anand.purbiya@rupitol.com
Address: #15, 3rd Floor, Bhatt Ji ki Bari, Opp American Hospital, Udaipur, Rajasthan- 313001
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If the complaint/dispute is not redressed within a period of one month, the customer may appeal to Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of RBI under whose jurisdiction the Registered Office of the Rupitol Finance falls.
The Reserve Bank of India
Department of Non-Banking Supervision,
Rambagh Circle, Tonk Road, Jaipur-302 004, India
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| Offline Complaints | For offline lodging of complaints Consumer can write us with all the necessary details at and deliver by post to the following address: #15, 3rd Floor, Bhatt Ji ki Bari, Opp American Hospital, Udaipur, Rajasthan- 313001 |
B. RESOLUTION TURN AROUND TIME :
Grievances shall be resolved in a proper and time bound manner with detailed advice to the customer within the 14 Working days from the date of receipt of Complaint at Level 1. The customer is kept informed in case of any delay envisaged by the Company in resolution of the grievance beyond the stated timelines.
